Refund policy
Last updated: October 21, 2026
At Naba Store we are committed to being transparent about your rights. Because your order is a service carried out on your behalf (printing the name on the Qur'an, distributing it and documenting its delivery on video) and no product is shipped to you, the following terms apply:
1. Cancelling before fulfillment
- You may cancel your order and receive a full refund within 24 hours of completing payment.
- After that, the order goes to printing and preparation for distribution, so it can no longer be cancelled or refunded, except in the case described in section 3.
2. The name printed on the Qur'an
- The name or text to be printed cannot be changed after payment, because it is sent to print immediately. Please double-check it before completing your order.
3. Documentation guarantee
- If we are unable to distribute the Qur'an or send you the video documenting its delivery within 30 days of your order date, you are entitled to a full refund, or to have your order distributed in the next batch, whichever you choose.
4. Monthly subscription
- You can cancel your monthly subscription at any time before the next charge, using the subscription management link in your order confirmation or from your store account. You will not be charged after cancelling.
- Each monthly charge is treated as a separate order, and sections 1 to 3 apply to it.
5. How refunds are issued
- Refunds are returned to the original payment method and appear in your account within the time set by your bank or payment provider (usually 5 to 14 business days).
6. Contact
To request a cancellation or refund, contact us with your order number: WhatsApp +966 56 944 8574 or email Help@nabaquran.co.