Shipping policy
Last updated: October 21, 2026
No product is shipped to you. What you buy from Naba Store is a service: we print the name you choose on the Qur'an and deliver it on your behalf to Qur'an students in African countries where copies of the Qur'an are scarce, working with trusted partners and local educational centers, and we document the moment of delivery on video.
Order stages
- Order received: you receive a WhatsApp message after payment.
- On its way: we group orders into batches by distribution country, print the names and send them for distribution, and notify you with the expected date.
- Delivered and documented: we film the moment the Qur'an is handed over and send you the video, usually within 5 to 10 days of your order, on WhatsApp (or by email if no mobile number is available).
Tracking number and following your order
Every order has a tracking number and a private link, shown in your order messages and on the order page in your store account. The link opens the "Track your order" page, which shows your order's stage and then the documentation video, which stays saved there.
Fees
There are no shipping fees; the package price covers printing, distribution and documentation.
Delays
Some batches may be delayed for reasons beyond our control in the distribution country (weather, roads or local procedures). We will keep you informed. If a delay exceeds the period stated in our refund policy (documentation guarantee), you are entitled to a refund.
Contact
WhatsApp +966 56 944 8574 · Email Help@nabaquran.co